top of page

Terms and Conditions

Welcome to our website, operated by Tipsy Tribe Brewery & Distillery ("we", "us", or "our"). We’re a craft brewery and distillery passionate about producing quality beverages and sharing that experience with you. By accessing our website or purchasing our products, you agree to be bound by the following Terms and Conditions (“Terms”).

 

Please read these Terms carefully before using our site or services. If you don’t agree with them, please do not use the website or purchase our products.

 

GENERAL USE

You must be of legal drinking age in your country, state, or province to use this website or purchase our alcoholic beverages. By accessing the site or placing an order, you confirm that you meet this age requirement.

 

You may not use our products for any unlawful or unauthorized purpose. This includes violating local alcohol laws, attempting to resell without proper licenses, or misusing our brand or materials.

 

ONLINE STORE TERMS

Our online store is powered by Wix, which provides the platform for us to sell products to you. All purchases are subject to availability and compliance with applicable laws regarding the sale of alcohol.

​

ORDERING, BILLING, AND ACCOUNT INFORMATION

Please ensure that your account and payment information is current, complete, and accurate. We may cancel or limit orders that appear fraudulent, unauthorized, or intended for resale without our permission.

 

For more information on returns and exchanges, please refer to our [Return Policy].

 

PRODUCT INFORMATION AND AVAILABILITY

We take pride in the quality and uniqueness of our craft products. As such, quantities may be limited and items may sell out quickly. We do our best to keep information updated, but reserve the right to change product details, availability, or pricing at any time without notice.

 

Due to the handcrafted nature of our work, actual product appearance (color, texture, packaging) may vary slightly from online images.

 

TASTING ROOM AND EVENTS

We welcome you to visit our brewery and distillery, where tastings, tours, and events may be offered. By attending an in-person experience, you agree to follow our on-site policies, including:

​

  • No service to anyone under the legal drinking age

  • Responsible consumption is expected

  • We reserve the right to refuse service to anyone, especially if intoxicated or behaving inappropriately

 

Some events may require advance booking or include specific terms, which will be outlined at the time of reservation.

 

SHIPPING AND DELIVERY

We only ship to jurisdictions where it is legal to do so. Age verification may be required upon delivery. If you're not present to receive the order or fail age verification, the product may be returned, and additional fees may apply.

 

We are not responsible for delays or issues caused by incorrect shipping information or third-party couriers. 

 

All goods will be delivered on the agreed upon delivery date and address (agreement in writing supersedes all other agreements verbal or otherwise).

 

Address for delivery must be communicated minimum 24 hours in advance.

 

Any changes to this delivery address less than 24 hours in advance of the delivery date and time will incur a penalty of 5 EUR excl. VAT per box (24 pack beer or 12 pack of spirits)

 

Delivery in Brussels that requires more than 1 hour to complete due to issues uncontrolled by us (road closures, etc) will incur a 10% fuel surcharge.

 

INVOICE PAYMENTS AND LATE FEE PAYMENTS

All non-invoiced payments (B2C) are to be made upfront before delivery or reception of the goods.

 

Any Invoices will have a 30 day payment term.  After this 30 day period if any funds are uncollected by Tipsy Tribe SRL we will issue a reminder via email. 

 

15 calendar days later the second reminder will be sent incurring a fee of 1,5% HTVA of the total invoice amount.  

 

15 calendar days after the second reminder a third reminder will be sent incurring an additional fee of 1,5% HTVA of the total invoice amount. 

 

If still no payment is made we will issue a notice that we will be sending the invoice to a collections agency within 7 days.  All fees incurred are the sole responsibility of the purchaser and/or recipient of the product.

 

---------------------------------------------------------------------------------------------------------------------------------------------------------

 

RENTAL SPACE/EVENTS

 Any person or entity (hereafter referred to as the “renter”) wishing to temporarily rent, occupy, and make use of Tipsy Tribe Brewery & Distillery’s (hereafter referred to as the “owner”) venue, located at Chaussée de Jette 374, 1081 Koekelberg (Brussels) agrees to such rental, occupation, and use in consideration of certain payments and covenants herein enumerated;

​

 1.      The Renter shall pay to the Owner the complete amount indicated in the invoice by the indicated deadline to the following bank account

BNP Paribas Fortis

IBAN: BE96 0018 9946 4205

BIC: GEBABEBB

 

2.      The Renter shall have access to and use of the venue on the date and time indicated on the invoice, for the purpose of hosting the Renter’s event.

 

3.      The full rental fee for the use of the venue described in (1) above shall be payable to the Owner upon the expiration of the rental period described in (2) above. An invoice will be sent with all details after the rental agreement has concluded.

 

4.      Renter shall remove all personal property, trash, and other items that were not present in the venue when Renter took control of it. Renter will clean the areas they’ve used and all material and equipment used to return the location and material to the state it was when the rental agreement commenced.

 

5.      Upon Renter’s completion of his/her obligations under (4) above, the Owner shall inform the Renter of any damages incurred to the Owner’s property, material or merchandise and confirm an amount deemed necessary to repair/recoup such damages and/or loss inflicted by Renter and/or Renter’s associates, guests, invitees, contractors, whether or not such persons did so with Renter’s knowledge or consent. The amount determined will be included in the invoice.

 

6.      In the event that Renter fails to pay the balance due within the time period agreed upon in this contract, one (1) reminder for payment will be sent after which collection of the balance will be referred to a collections service.  Renter shall also be liable to Owner for any legal fees, court costs, and other expenses associated with collection.

 

7.      Renter will be liable for any physical damages, legal actions, and/or loss of reputation or business opportunities that Owner may incur as a consequence of the actions of Renter or any of Renter’s guests while Renter is in control of the venue, and shall indemnify and hold harmless the Owner against any and all legal actions which may arise from Renter’s use of the venue.

 

---------------------------------------------------------------------------------------------------------------------------------------------------------

 

TOURS AND TASTINGS BOOKING/CANCELLATION

Booking is confirmed once we have received full payment by the due date. If you wish to cancel your booking with us, you should inform us in writing by email to events@tipsytribe.be as soon as possible – the effective date of cancellation will be the date upon which we receive such written notification.

 

Cancellation 7 or more full days before tour: 90% refund.

 

Cancellation less than 7 full days before tour: No refund

 

---------------------------------------------------------------------------------------------------------------------------------------------------------

 

REFUNDS AND RETURNS

 In order to return the goods the following needs to be respected:

​

  • The Goods are in the original packaging 

  • The Goods must have been purchased in the last 7 days 

​

​​​​​DAMAGED PRODUCTS

If you receive a damaged product, please contact us by email at sales@tipsytribe.be within 7 days of receiving your order. We will ask you to provide images of the product and the packaging to assess the issue. Once validated, we will offer you either a refund or a credit to use for a new order, according to your preference.

 

ORDER ERRORS

In the event of an error on our part (e.g. wrong product, wrong quantity etc), please contact us within 7 days of receipt. Once validated, we will offer you either a refund for the missing product or a credit to use for a new order, according to your preference and availability.

 

CHANGE OF MIND

For safety and hygiene reasons, we do not accept returns or exchanges for changes of mind regarding beer and spirit products. Please double-check your order before finalizing it.

 

NON RETURNABLE PRODUCTS

For safety and hygiene reasons, opened, partially consumed products, or those with altered packaging cannot be returned, unless they are damaged upon receipt.

​

Returns will not be processed in the following cases: 

​

  • The Goods have been mixed with other products.

  • Expiration date is near or the Goods have become irreparably damaged or deteriorated in quality.

  • Goods that were opened/unsealed after purchase

  • The Goods were made to your specific requirements or otherwise personalized.

  • We do not accept the return of boxes of beer/spirits that are not complete or that are not in the original full condition. Boxes that are not returned with all bottles in place will not be accepted for a refund or exchange. Boxes that have been consolidated with different beers and/or spirits will not be accepted for a refund or exchange.

 

RETURN PROCESS

Contact Our Customer Service: Email us at sales@tipsytribe.be with your order number, product details, and the reason for the return.

 

Return Validation: Once your request is validated, we will provide you with instructions for returning or refunding the product.

 

RETURN COSTS

Products that are damaged or missing upon delivery may need to be returned but are refunded at no extra cost to the customer. Return costs are borne by the customer when delivery has been successfully made to the indicated address, but the customer did not pick up the order.​

 

REFUNDS

Refunds will be made to the original payment method used during the purchase within 14 days after receiving and validating the return.

 

The initial delivery charges are only refunded if the return is due to an error on our part or a damaged or missing product.

 

We reserve the right to limit sales to certain jurisdictions and to cancel orders that do not comply with shipping or legal requirements.

 

We reserve the right to refuse returns under any circumstances mentioned above or otherwise applicable in the future. 

 

Only regular priced Goods may be refunded. Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

 

UNCLAIMED PACKAGES

If a package is not picked up in time at the pickup point and is returned to us, the goods will be automatically returned to our stock. If the customer explicitly requests a refund, the refunded amount will exclude the initial delivery charges and any additional fees related to the return of the package. If you would like the package to be resent rather than refunded, please contact us within 30 days of the order. We can then proceed with resending the identical

package without requiring a new purchase. However, the reshipping costs will be borne by the customer.

 

---------------------------------------------------------------------------------------------------------------------------------------------------------

​

TAP RENTAL 

KEG PURCHASE REQUIREMENT

Rental of tap system(s) is conditional upon the purchase of a minimum of two (2) kegs from Tipsy Tribe.

Tipsy Tribe reserves the right to refuse or cancel any tap rental booking where the minimum keg purchase requirement is not met.

 

The minimum purchase requirement applies per tap system rented and must be fulfilled at the time of order confirmation.

 

RENTAL PERIOD

The maximum rental period is 48 hours unless otherwise agreed upon in writing with the direction of Tipsy Tribe.

 

The rental period shall commence at the agreed time of delivery or collection of the tap system(s) and shall terminate at the moment the tap system(s) are either collected by Tipsy Tribe or returned by the customer to Tipsy Tribe’s location, as applicable. Any use or retention of the equipment beyond the agreed rental period shall constitute a late return and may result in additional charges in accordance with the fees, terms and conditions.

​

LATE RETURNS

Late returns are subject to a fee per additional day per tap system.

 

If you anticipate a delay, please inform us as soon as possible.

 

DEPOSIT

A refundable security deposit is required prior to delivery or collection. The deposit shall be refunded following return and inspection of the equipment by Tipsy Tribe, provided that the tap system is returned in

​

  • Good condition;

  • Clean; 

  • Undamaged; and 

  • Complete with all supplied components. 

​

In the event of damaged, lost, missing components, or excessive cleaning requirements, Tipsy Tribe reserves the right to deduct the corresponding costs from the deposit. Where the total cost of repair, replacement, or loss exceeds the amount of the deposit, Tipsy Tribe shall retain the full deposit and the customer shall be liable to pay an additional fixed compensation of €400 plus VAT, without prejudice to Tipsy Tribe’s right to claim further damages should the actual loss exceed this amount.

 

DELIVERY, INSTALLATION & PICK-UP

Delivery and installation services are available within the Brussels Capital Region for a fixed fee outlined in the offer. The same fixed fee shall apply in all cases where the customer requests delivery only, collection only, or both delivery and collection. The fee is therefore due per tap system rental irrespective of whether the service consists of delivery, collection, or a combination thereof. All delivery and collection arrangements must be mutually agreed upon in advance.

 

The customer can choose to pick-up and drop-off the tap system(s), in which case they will not be charged a delivery, installation and pickup fee.   

 

RESPONSIBILITY

The customer is fully responsible for the tap system from the moment it is delivered or collected until it is returned to Tipsy Tribe.

 

The customer is liable for any loss, theft, or damage occurring during the rental period.

 

VAT

All prices stated above exclude VAT.

VAT will be charged at the applicable rate on the final invoice.

 

For any questions regarding your rental, please contact Tipsy Tribe directly: info@tipsytribe.be

 

---------------------------------------------------------------------------------------------------------------------------------------------------------

 

THIRD-PARTY TOOLS AND LINKS

Our website may contain tools or links to services not operated by us. We do not endorse or guarantee these third-party services and are not liable for their practices or policies.

 

COMMENTS AND FEEDBACK

We love hearing from you! If you choose to submit comments, suggestions, or reviews, you grant us permission to use them in our marketing and communications without compensation. Please ensure your submissions are respectful, lawful, and free from offensive content.

 

PRIVACY POLICY

Your privacy matters to us. Please review our [Privacy Policy] for details on how we collect, use, and protect your information.

 

LIMITATION OF LIABILITY

We are not liable for any loss or damage arising from the use or inability to use our website, services, or products, unless otherwise stated by applicable law. All products are provided “as is” and “as available.”

 

INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims or disputes arising from your misuse of our site, services, or breach of these Terms.

 

TERMINATION

We reserve the right to suspend or terminate your access to our services at our sole discretion, particularly if you violate these Terms.

​

GOVERNING LAW

These Terms are governed by the laws of Belgium, without regard to conflict of law principles.

 

CHANGES TO TERMS

We may update these Terms from time to time. Continued use of our website after changes means you accept the new Terms. The most current version will always be available on this page.

 

CONTACT

For questions or concerns about these Terms, please contact us at:

 

Email: info@tipsytribe.be

 

Adress: 374 Chau. de Jette, 1081 Brussels BE

​

​Last Updated: 15/04/2026

bottom of page